Privacy Policy

Data Protection Declaration

Protection of personal data

The Austrian Energy Agency respects the privacy of its users. All data will be handled according to data protection laws (General Data Protection Regulation, Federal Act concerning the Protection of Personal Data, Telecommunications Act) and absolutely confidential. Data will not be shared with third parties unless you consent to. Data processings ensue prevailing legal norms (§ 96 subparagraph 3 TKG and section 6 subparagraph 1 lit. a (consent) and/or f (eligible interest).

The Austrian Energy Agency collects personal data for a specific purpose only. We will not use this information for any other aims which would be contradicting to the original purpose.

Although you can browse most of our webpages without providing us with personal data, in some cases we need your personal information to be able to generate your requested online-services.

An online-service of our website is a tool to improve communication between citizens/companies and the Austrian Energy Agency.

There will be clear hints on the respective webpages when personal data is required and how your data will be used.

Contact with us

When you contact us via our website´s contact form or via email we will use your personal data to answer your queries and keep them for six months – in case of follow-up questions – except there are other lawful grounds and therefore other respites.


On our Website tool.label2020.eu, we use technically necessary cookies.

Server Log In Files

When you browse our website, information which will be transmitted by your browser automatically will be collected by us (or by our service providers respectively) and saved in so-called server log in files. This is mainly done for the optimisation of our website with regard to system performance, user-friendliness, creation of statistics and to realise, prevent and investigate possible attacks on our website.

This is the collected information: IP-address, your browser´s name and version, the website (URL) you have visited before you came to our website, date and time of your visit on our webpages. Server log in files will be stored for three months. 


In order to be able to evaluate (anonymous) user behavior on the websites, we uses an open source web application for web analytics called Matomo. The analysis is based on server logs, but on a purely anonymous basis. The IP address present in the server logs is anonymized before analysis, sub-page accessed and time of access, the page from which the user arrived at our website and the time spent on the website. This ensures that no personal data is present in the analysis system.

Data processed by Matomo is subject to the GDPR and does not leave the EU. The legal basis for the processing is Art. 6 para. 1 lit. f GDPR. We use Matomo to obtain information about the use of the individual component of the website. The data is deleted when it is no longer needed for our purposes.

The Matomo privacy policy can be found here: https://matomo.org/privacy-policy/

Information about your rights

You have the right to receive information about what personal data we hold on you. Furthermore you have the right to ask us to correct your personal data or that the use of your data will be restricted, if there are any ambiguities to settle. You may dissent to the processing of your personal data. You also have the right to ask us to delete your personal data. Moreover you have the right to receive a machine-readable copy of your personal data. You may place a claim against a solely automated decision-making unless in cases of dataprocessing on the basis of consent, agreement or existing legal basis.

You can withdraw your consent at any time. That might lead to the result that we will not be able to respond to your communicated interests.

Possible submissions may be addressed as complaints to the Austrian Data Protection Authority. On its website www.data-protection-authority.gv.at you will find further information, FAQs and all relevant legal bases for data protection in Austria.

Austrian Data Protection Authority

Barichgasse 40-42
1030 Wien
Telefon: +43 1 521 52-25 69
E‑Mail: dsb@dsb.gv.at
Internet: www.data-protection-authority.gv.at

Your contact:

Data protection officer: Mag.iur. Markus Stender / Mag.iur. Georg Koller, SDH Lawyers, 1010 Vienna, stender(at)sdh-law.eukoller(at)sdh-law.eu

Data controller: Mag.iur. Karin Rathkolb, datenschutz(at)energyagency.at